Legal

Privacy Policy

Last updated: November 8, 2026

The short version: we only collect what we need to book, move, and store your things. We never sell your information, and you can ask us to see, fix, or delete it at any time.

Campus Move & Store ("we", "us", "our") is a student-run moving and storage business based in Kingston, Ontario. This policy explains what personal information we collect through campusmoveandstore.ca and our services, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

Information you give us when you book, request a quote, or contact us:

Your name, email address, and phone number
Pickup and delivery details, such as your residence building or home address
Preferred pickup and drop-off dates
The number of bags you're storing and descriptions of large items or furniture
Details of anyone you authorize to hand over or receive your items, and of a parent or guardian if you are under 18
Anything else you choose to include in a message to us, including photos you send with a damage claim

Information created while we serve you, such as the tags, counts, and inventory records we keep for each bag and item in storage; photos of your bags and items at pickup, drop-off, and delivery; notes on their condition; and records of your booking, payments, and messages with us. When we check ID before releasing items, we look at it but do not keep a copy.

Payment information. Card payments, including deposits, prepayments, and monthly storage charges, are processed by Stripe. For monthly storage, Stripe keeps your card on file so it can be charged automatically each month. Other payments may be made by Interac e-Transfer. We do not see or store your full card number; Stripe handles card details under its own privacy policy. We keep a record of the amount, date, and status of your payments.

Technical information. When you visit our site, our host and service providers may automatically log basic information such as your IP address, browser type, and pages visited, for security and to keep the site running.

2. How we use your information

To confirm bookings, schedule pickups, drop-offs, and deliveries, and prepare quotes
To track your belongings while they're in our care and return them to the right person
To process payments and keep business and tax records
To contact you about your booking, including reminders and changes
To respond to questions and resolve any issues or damage claims
To collect amounts owing and enforce our Terms of Service, including the steps required to deal with uncollected items
To improve our services and website

We'll only publish your review or testimonial, or your first name with it, if you give us permission. We'll only send you marketing emails (like early-booking reminders for next season) if you've agreed to receive them, and every one will include a way to unsubscribe.

3. When we share information

We do not sell or rent your personal information. We only share it when needed to run our business:

Our team: the Campus Move & Store staff handling your move or storage, only as needed to do the job
Service providers: companies that help us operate, including our website host and form provider (Netlify), payment processor (Stripe), email provider, and vehicle rental and insurance providers where relevant to a job or claim
Collections and advisors: our lawyer, accountant, or a collection agency, if needed to recover unpaid amounts or handle a dispute
Business changes: if Campus Move & Store is incorporated, merged, or sold, your information may be transferred to the new owner, who must protect it as this policy describes
Legal reasons: if required by law, or to protect the rights, property, or safety of our customers, our team, or others

Some of these providers may store data outside Canada, including in the United States, where it may be subject to the laws of that country.

4. Cookies and third-party services

Campus Move & Store is a participant in the Amazon.ca Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.ca. If you click our link to recommended moving bags, Amazon may place or read cookies in your browser to track the referral, and Amazon and other third parties may collect information directly from you under their own privacy policies. We don't receive your name or order details from Amazon, only anonymous sales totals.

Our site also loads fonts from Google Fonts, which means your browser connects to Google's servers. We do not use our own advertising or tracking cookies. You can block or delete cookies in your browser settings at any time.

5. How long we keep it

We keep your information only as long as we need it for the purposes above. Booking, inventory, and condition records, including photos, are kept while your items are in our care and for 2 years after your last service, so we can handle questions, claims, and disputes. If a claim or dispute is open, we keep the related records until it is resolved. Payment and tax records are kept as long as required by law (generally up to seven years in Canada). After that, we delete or anonymize it.

6. How we protect it

We use reasonable safeguards to protect your information, including access limited to the people who need it, secure password-protected accounts, and trusted service providers. No system is perfectly secure, but we take care with your data the same way we take care with your belongings. If a breach of your information creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada as the law requires.

7. Your choices and rights

You can contact us at any time to:

Ask what personal information we hold about you
Correct information that's inaccurate or out of date
Withdraw your consent or ask us to delete your information, subject to legal or contractual limits (for example, we may need to keep payment records, or contact details while your items are in storage)
Unsubscribe from marketing emails

We'll respond within 30 days. If you're not satisfied with how we've handled a privacy concern, you can also contact the Office of the Privacy Commissioner of Canada.

8. Changes to this policy

We may update this policy from time to time. When we do, we'll change the "last updated" date at the top of this page. Significant changes will be noted on our website.

9. Contact us

Our founder, Baz, is responsible for how Campus Move & Store handles personal information. Questions about privacy or your information? Reach us at baz@campusmoveandstore.ca or +1 (416) 717-0322.