Terms of Service

Last updated: November 12, 2026

These Terms of Service ("Terms") are an agreement between you ("you", "the customer") and Campus Move & Store ("we", "us", "our"), a moving and storage business based in Kingston, Ontario. They apply to every booking, quote, move, pickup, storage period, delivery, and drop-off we provide. By submitting a booking or paying a deposit, you confirm that you have read and agree to these Terms and our Privacy Policy.

Age. You must be at least 18 to book. If you are under 18, a parent or guardian must accept these Terms on your behalf, and that parent or guardian is responsible, together with you, for all amounts owing under them.

1. Services

We offer (a) storage with pickup and delivery, for any length of time, including residence move-out with summer storage and fall delivery, and storage while you are away on exchange, an internship (such as QUIP), or otherwise; (b) self drop-off storage, where you drop off and collect your own items at our Kingston warehouse, for any length of time; (c) GTA–Kingston moves: moves of standard moving bags between the Greater Toronto Area (GTA) and Kingston, in either direction, at flat Basic and Standard rates on our scheduled trip dates; and (d) custom moves: any move priced by quote, including furniture, appliances, moves within Kingston, and moves on dates other than our scheduled trips. The details of your booking, including dates, number of bags, large items, and addresses, are confirmed by email. That confirmation and these Terms together make up our entire agreement with you. Any change to your booking, and any promise not written in these Terms, applies only if we confirm it in writing (email or text is fine).

2. Bags and packing

• Belongings must be packed in zippered moving bags no larger than 15 × 15 × 27 inches, fully closed. Any bag larger than this, or any item not in a bag, is treated as a large item and charged at large-item rates.
• Each bag must weigh no more than 50 lb (23 kg). We may refuse or repack overweight bags at your cost.
• You are solely responsible for packing. We do not open, inspect, or count the contents of bags except as described in section 7, and we do not accept responsibility for how contents were packed.
• Label every bag with your full name. We will also attach our own tag to each bag and large item.
• Any bag that meets these rules is fine, wherever you buy it. If we recommend bags or link to them (for example, on Amazon.ca), buying them is optional and is a purchase from that seller, not from us. We are not responsible for the quality, delivery, returns, or warranty of bags bought from another seller. We may earn a small commission on qualifying purchases made through our links, at no extra cost to you.

3. Prices, deposits, and payment

Storage rates

• Storage is $20 per bag per month. Large items are priced per item per month as quoted in your confirmation. Pickup from your residence or Kingston address and delivery to a Kingston address are included in the storage rate, unless your confirmation says otherwise.
• Storage is billed by full calendar month. Any part of a month counts as a full month. For example, items collected on July 15 are charged for all of July. The only exceptions are April and September:
  • April: if your items enter storage on or before April 9, April is charged in full. If they enter storage between April 10 and April 19, April is charged at half the monthly rate. If they enter storage on or after April 20, April is free.
  • September: if your items are delivered or collected on or before September 5, September is free. If they are delivered or collected on or after September 6, September is charged in full.
• All storage charges are non-refundable. Once paid, no storage charge will be refunded, credited, or carried over, whether it is your first month, your last-month deposit, a monthly charge, or a prepayment, except as set out in section 4 if we cancel or stop storing your items for reasons within our control.
• Your booked storage period runs from the month your items enter storage to the month of your scheduled delivery or collection, as set out in your confirmation. You agree to pay for your full booked storage period. Monthly billing is a way of paying for that period in instalments; it is not a month-to-month plan. Collecting or retrieving some or all of your items early, storing fewer bags or items than you booked, or ending storage early does not reduce the amount you owe for your booked storage period.
• Extending storage. If you want to keep your items in storage past your booked storage period, ask us in writing before it ends. If we agree, each additional month is billed at the regular monthly rate in the same way. Items not collected or delivered at the end of your booked storage period because of you are handled under section 10.
• Self drop-off discount: because you drop off and collect your own items at our warehouse, you receive 15% off the regular storage rate, up to a maximum discount of $120 for every 4 months of storage (that is, up to $30 per month). The discount does not apply to retrieval fees or other charges, and is cancelled if we pick up or deliver any of your items for you.

Paying monthly: first month and last-month deposit

• At booking, you pay your first month of storage plus a last-month deposit equal to one month of storage for the bags and items you booked. Your booking is confirmed only once both are paid.
• Each month after that, storage is charged automatically to the card you keep on file with our payment processor (Stripe), on or around the 1st of the month, until your booked storage period ends and everything you owe is paid. By booking, you authorize these recurring charges, including charges for extra bags, large items, extensions, and fees owed under these Terms. We email you a receipt for each charge.
• The last-month deposit is applied to the final month of your booked storage period. It does not earn interest. If any amount you owe is unpaid, we may apply the deposit to it, and you must pay us the amount needed to restore the deposit within 7 days.
• The first month, the last-month deposit, and every monthly charge are non-refundable once paid, including if you cancel, change your plans, or end storage early.
• You must keep a valid card on file for your whole booked storage period and update it if it expires or is replaced. A charge that fails is treated as a late payment under section 6 if it is not fixed within 7 days.

Prepaying your storage (5% off)

• Instead of paying monthly, you may choose to prepay storage for your entire booked storage period in one payment at booking, and receive 5% off the storage charges for that period. If you also use self drop-off, the 5% applies after the self drop-off discount. Prepaid bookings do not need a last-month deposit.
• Like all storage charges, prepaid storage is final and non-refundable. Once paid, no part of a prepayment will be refunded, credited, or carried over for any reason, including if you cancel; collect, retrieve, or have items delivered early; return from exchange, an internship, or travel earlier than planned; store fewer bags or items than you paid for; change your plans; or if your exchange, internship, or studies are shortened, moved, or cancelled. Prepayments cannot be transferred to another person, booking, or service.
• You choose to prepay voluntarily in exchange for the discount. Monthly billing is always available to you instead, and the full prepaid amount is shown to you before you pay.
• The discount applies only to storage charges for the prepaid period. Extra bags or large items added later, extensions past your booked storage period, retrieval and delivery charges, and fees are charged separately at regular rates.
• If you dispute, reverse, or charge back any part of a prepayment for charges that are valid under these Terms, the 5% discount is cancelled, and you owe the regular rate for your full booked storage period, plus the payment dispute fee in section 6.
• The only exception is if we cancel your booking or stop storing your items for reasons within our control, as described in section 4.

Discounts

• Discounts, promotions, and promo codes cannot be combined unless these Terms or the offer itself expressly says they can. If more than one discount could apply to the same booking, only one applies: the one that gives you the larger saving.

GTA–Kingston moves

• Basic: $199 per move, for up to 5 bags. Standard: $299 per move, for up to 10 bags. GTA–Kingston moves are for standard moving bags only (section 2). Boxes, furniture, appliances, and large items are not included and must be booked as a custom move.
• GTA–Kingston moves happen only on the scheduled trip dates we post on our website, which generally fall around the start and end of each term. A move on any other date is a custom move. Posted trip dates are delivery dates. We may pick up your bags on or before your trip date, at a time we confirm with you by email.
• Prices include pickup at one address and drop-off at one address, one in the GTA and one in Kingston. Some GTA addresses carry a distance surcharge, which we confirm by email before you pay your deposit.
• A Basic booking with more than 5 bags is upgraded to Standard. A Standard booking may add bags beyond 10 at $30 per extra bag if booked in advance and if space allows. Extra bags not booked in advance are charged under the over-booking fee in section 6.
• A non-refundable deposit of 50% of your price (including any surcharge) is due to confirm your booking. The balance is due on delivery, before we unload.

Custom moves

• Custom moves are priced by written quote. A non-refundable deposit of 50% of the quoted price is due to confirm your booking, and the balance is due on completion.

All bookings

• Deposits are non-refundable once paid, including if you cancel, reschedule outside the options we offer, or have fewer bags than booked.
• Any amount not covered by a deposit, monthly charge, or prepayment, including extra bags, large items, and fees, is due before or at the time your items are delivered or collected. We may hold your items until everything you owe is paid in full.
• If you have more bags or items than you booked, each extra one is charged the over-booking fee in section 6 plus regular storage rates. If extras do not fit in our vehicle on the day, we may leave them behind or quote a separate trip.
• Payment disputes. If you dispute or reverse a payment with your bank or card issuer for charges that are valid under these Terms, you remain responsible for the full amount plus the payment dispute fee in section 6, and we may hold your items until it is paid.
• Prices and fees are in Canadian dollars and are subject to applicable taxes.

4. Cancellations and changes

• You may cancel at any time by emailing us, but deposits and storage charges (including last-month deposits, monthly charges, and prepaid storage) will not be refunded. If your items are already in storage, you remain responsible for your full booked storage period under section 3.
• If we cancel your booking for reasons within our control, we will refund all amounts you have paid for services we have not yet provided. If we stop storing your items before your booked storage period ends for reasons within our control, we will refund any amount you paid for full months of storage we did not provide, including any unused last-month deposit.
• Requests to change dates are subject to availability and are not guaranteed.

5. Pickup, drop-off, delivery, and retrieval

• You or someone you authorize must be present at the confirmed time and place. If you or your items are not ready when we arrive, we wait up to 15 minutes at no charge. After that, we may wait longer for a fee, or treat the visit as missed and reschedule, as set out in section 6. If a missed delivery is rescheduled, storage is billed up to the new date under section 3; for example, a September 5 delivery that is missed and redone on September 8 means September is charged.
• You must give us your delivery address at least 14 days before your scheduled delivery date (for September deliveries, by August 15). If we do not have it by then, your items stay at our warehouse, storage continues to be billed, and you can collect them yourself or book a delivery when available.
• We carry items into your residence room or unit. Changing the delivery address or time after it has been scheduled is subject to availability and the fee in section 6. Storage deliveries are within Kingston; anywhere else is quoted separately.
• GTA–Kingston moves happen on scheduled trip dates that we set and announce. We confirm your pickup day and a delivery window by email. Someone must be at the GTA address to receive your items during that window; if no one is there, the missed visit rules in section 6 apply. The same applies at the pickup address.
• Count at pickup and delivery. At pickup or drop-off we record the number of bags and items we receive and send you that count with our photos. You must tell us within 24 hours if you disagree; otherwise our count is final. At delivery or collection, we confirm the count with you. By accepting your items without noting a shortage, you confirm you received everything.
• Early retrieval: if you want any items back from our warehouse before your scheduled delivery or collection date, there is a retrieval fee of $10 per bag. Storage for retrieved bags and items is still charged for your full booked storage period, through your scheduled delivery or collection date, as if they had stayed with us; retrieving early does not reduce your storage charges. Any amount owing must be paid before items are released (see section 6 for fees). Retrieval is by appointment. Delivery of retrieved items, if available, is quoted separately.
• We will release items only to you or to a person you have authorized in writing, and we may ask for ID. Anyone you authorize to hand over or accept your items acts on your behalf, including for counts, condition checks, and noting damage.
• We may reschedule a pickup or delivery because of severe weather, vehicle breakdown, illness, or other events beyond our reasonable control. When we do, we will give you the earliest available alternative and you will not be charged for the delay.

6. Fees

These fees apply in addition to storage and service charges. We'll always tell you before charging one.

7. Prohibited items and food

You must not include any of the following in your bags or items:

• Food or beverages of any kind, including sealed or non-perishable food
• Open or unsealed liquids, or anything wet or damp
• Flammable, explosive, toxic, or hazardous materials, including fuel, propane, paint, chemicals, batteries that are damaged or swollen, and fireworks
• Weapons, ammunition, illegal drugs, or anything illegal to possess
• Live plants or animals
• Cash, cheques, gift cards, and identity documents such as passports
• Anything that is likely to leak, smell, or attract pests

Food found in storage. If we reasonably suspect that a bag or item contains food or other prohibited items (for example, because of a smell, a leak, or signs of pests), you agree that we may open and inspect it. Any food found may be discarded immediately, without notice or compensation. Other prohibited items may be removed, disposed of, or handed to the authorities where required. You are responsible for any cleaning, pest-control, or damage costs caused to our facility, vehicles, or other customers' property by prohibited items you packed.

8. Condition photos

Photos are the basis of every damage claim, so both sides take them:

• We photograph the outside of every bag and large item, with its tag visible, at pickup or drop-off. These photos are the record of the condition in which we received your items.
• You must photograph each bag and large item on the day of pickup or drop-off, before handing it over. Your photos must clearly show the outside of each bag and each large item, and should show the contents of each bag before it is closed. Keep them, unedited and with their original date information, until 48 hours after your items are returned. We may ask for the original files.
• Pointing out any existing damage to us at pickup is your responsibility. We will note it on our record.

If you do not have your own pickup-day photos of an item, we cannot accept a damage claim for that item.

9. Damage and loss claims

Limit of liability. If we are responsible for loss or damage, the most we will pay is the actual cash value of the item (its value at the time of loss, accounting for age and wear, not the cost of a new one), up to a maximum of:

• $100 per bag, for that bag and all of its contents combined
• $100 per large item
• $500 in total per customer per booking

We may choose to repair, replace, or pay for a damaged or lost item. This limit applies whatever the cause of the loss, except where the law does not allow liability to be limited.

What we cover. We cover a bag or item that is lost while in our care, and damage to the contents of a bag only where the bag itself shows visible external damage caused by us (such as a tear, puncture, crushing, or water exposure) that does not appear in the pickup photos.

What we do not cover. We are not responsible for loss of or damage to:

• Cash, jewellery, watches, precious metals, gift cards, and identity or important documents
• Electronics of any kind, including laptops, tablets, phones, gaming consoles, TVs, monitors, speakers, headphones, and cameras, unless the entire bag or item is lost
• Glass, mirrors, ceramics, framed pictures, and other fragile or breakable items
• Artwork, collectibles, and items of sentimental value beyond their actual cash value
• Food, liquids, and any other prohibited item listed in section 7, and any damage caused by them, such as leaking toiletries
• Items that were improperly packed, in an overfilled or overweight bag, or not in a bag when they should have been
• Particleboard, laminate, or ready-to-assemble furniture, and furniture that is disassembled or reassembled by anyone other than us
• Cosmetic wear from normal handling, such as scuffs, scratches, dents, creases, or wrinkles
• Mechanical or electrical failure of any item without visible external damage
• Mould, mildew, odour, or moisture damage from items that were damp when packed
• Damage inside a bag with no visible external damage to the bag ("concealed damage")
• Damage that existed before pickup, or that is visible in our pickup photos
• Loss or damage caused by events beyond our reasonable control, such as fire, flood, severe weather, or acts of third parties, except to the extent covered by our insurance
• Delays, or indirect or consequential losses, such as replacement costs while waiting for delivery

How to make a claim. To be considered, a claim must meet all of the following:

1. Inspect at handover. Check the outside of every bag and item when it is delivered or collected, and tell our team about any visible damage before we leave. If visible external damage is not noted at handover, the item is considered delivered in good condition.
2. Report within 48 hours. Email baz@campusmoveandstore.ca within 48 hours of delivery or collection. For a missing bag or item, report within 48 hours of the scheduled delivery or collection. Claims received after 48 hours will not be accepted.
3. Include evidence. Your name, booking details, and tag numbers; your own pickup-day photos (section 8); clear photos of the damage and of the bag or packaging; and a description and estimated value of each item.
4. Keep everything. Keep the damaged items, bags, and packaging for at least 14 days and allow us to inspect them. We may ask for proof of purchase or value.

We will respond to complete claims within 30 days. Payment of a claim is limited to the amounts in this section, less any amounts you still owe us.

10. Uncollected items and unpaid balances

• If your items are not delivered or collected on the agreed date because you are unavailable, unreachable, or have not paid, storage fees continue at the monthly rate, billed by full calendar month.
• If items remain uncollected 30 days after the agreed date, we will send you a written notice by email and text to the contact details you gave us.
• Under Ontario's Repair and Storage Liens Act, we have a lien on your stored items for all unpaid amounts owing. If any amount remains unpaid 60 days after it becomes due, we may sell or otherwise dispose of the items after giving you the notice required by that Act. Proceeds will be applied to the amounts owing and the costs of the sale, and any surplus will be handled as the Act requires.
• We may move uncollected items to another secure storage location; you are responsible for the cost.
• You remain responsible for any amount still owing after a sale.

11. Your responsibilities

• Give us accurate information about your items, addresses, and contact details, and keep it up to date.
• Only send items that you own or have the right to store.
• You are responsible for, and agree to cover us for, any loss, damage, injury, or cost to us, our team, our vehicles or facility, or other customers caused by items you give us or by your breach of these Terms.
• Get any permissions needed for us to access your residence or building, such as move-out times, elevators, or parking.
• If you want more protection than the limits in section 9, arrange your own insurance. Your home, tenant, or family insurance may already cover your belongings while in storage.

12. General

• Nothing in these Terms limits any rights you have under Ontario consumer protection law that cannot be waived.
• We send notices to the email address and phone number you gave us. They are considered received when sent, so keep your contact details up to date.
• If any part of these Terms is found unenforceable, the rest remains in effect.
• We may update these Terms for future bookings. The version in effect when you booked applies to your booking, and we send you a copy with your confirmation.
• These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

13. Contact

Questions about these Terms? Reach us at baz@campusmoveandstore.ca or +1 (416) 717-0322.